PointClickCare offers developer and Marketplace pathways. Pro KPO must complete the appropriate agreement, build, validation, and approval process before claiming availability.
Official integration programPro KPO LTCCustom implementation
The staffing operations layer built for long-term care.
LTC is configured after we confirm your facilities, systems, staffing rules, API access, governance, and implementation scope. It is not a self-serve login or app download.
Facility rules before optimization
24/7 call-out and coverage workflows
Recommendation, approval, or controlled autopilot
Single-facility to enterprise operating model
Facility-wide command
Know the coverage picture before the next exception arrives.
1 · Open the verified demo
2 · Confirm facility requirements
3 · Approve system and API access
4 · Configure and synchronize
How LTC works
One operating picture for the staffing work that never stops.
LTC is designed to identify the coverage requirement, determine who is actually eligible, coordinate approved outreach, and keep leadership informed until the gap is resolved.
01 · Understand
See coverage by facility, unit, role, and shift.
LTC turns census, unit structure, coverage requirements, assignments, and open exceptions into one operational picture.
Facility and unit context
RN, LPN, and CNA requirements
LTC integration pathways
Designed to complement the EHR—not create another source of truth.
The staffing workflow depends on authorized facility, resident-context, workforce, schedule, and coverage data. The exact scope must be validated with each vendor program.
MatrixCare operates a partner marketplace and customer-authorization model. Pro KPO connector scope remains subject to program access, data rights, testing, and approval.
Official integration programPointClickCare and MatrixCare marks identify target customer environments and verified external integration programs. Pro KPO is not currently representing itself as a certified Marketplace app, approved connector, or official partner. Availability depends on program acceptance, agreements, customer authorization, security review, API scope, implementation, testing, and release approval.
Current U.S. federal baseline
Model staffing rules as evidence—not as a fixed national ratio.
As of August 19, 2026, the federal baseline centers on sufficient, competent staffing for each resident population. Pro KPO is designed to combine that baseline with current state rules, facility policy, waivers, labor agreements, and clinical leadership decisions.
Sufficient staff by resident need
The federal rule ties staffing to resident assessments and plans of care, including resident count, acuity, diagnoses, competencies, and skills—not one universal unit ratio.
Licensed coverage and RN presence
Absent an applicable waiver, facilities need licensed nursing services around the clock, a licensed charge nurse on each tour, and RN services at least eight consecutive hours a day, seven days a week.
Per-shift staffing visibility
Facilities must post actual RN, LPN/LVN, and CNA hours plus resident census at the beginning of each shift and retain the daily records for at least 18 months.
Work-hour and overtime controls
For covered nonexempt staff, the normal federal overtime rule begins after 40 hours in a workweek. Eligible nursing facilities may use an agreed 8-and-80 system; state law, policy, and labor agreements may be stricter.
Important 2026 status:the 2024 CMS minimums of 3.48 total nursing hours per resident day, including 0.55 RN and 2.45 nurse-aide hours, and the related 24/7 RN requirement were suspended by federal law and removed from the enforceable federal baseline. They should not be hard-coded as today's universal U.S. minimum. Current 42 CFR § 483.35 CMS repeal notice DOL work-hour guidance
General product information only—not legal, clinical, or staffing advice. Every implementation requires facility review of current federal, state, payer, licensure, union, and internal requirements.
Rules before optimization
A yes is not enough to make somebody eligible.
LTC separates hard qualification and policy controls from preference and optimization. Only the eligible pool advances to ranking, outreach, and approval.
Facility leaders remain responsible for staffing policies, source-data accuracy, clinical judgment, employment decisions, collective agreements, and applicable legal and regulatory obligations.
Role and credentials
Validate the required classification, active credentials, competencies, and facility-authorized qualifications.
Availability and rest
Check schedule conflicts, declared availability, configured rest periods, and hard timing constraints.
Unit and facility policy
Apply unit orientation, minimum coverage, leadership paths, and approved assignment restrictions.
Overtime and fairness
Evaluate overtime exposure and ranking factors only after applicable hard eligibility rules pass.
Facility operating model
Represent the environment the way leadership actually manages it.
LTC is structured around facilities, units, roles, requirements, workers, shifts, exceptions, and accountable escalation—not a generic task list.
Organizations and facilities
Model ownership groups, campuses, buildings, local leadership, and operating boundaries.
Census and care units
Represent licensed capacity, current census, wings, neighborhoods, and unit context.
Coverage requirements
Track facility-defined role and coverage requirements by shift and unit.
Persistent exceptions
Keep shortages, call-outs, credential warnings, and escalation deadlines visible.
The 5:30 AM call-out
Leadership should receive a result—or an exception with useful context.
The objective is continuous routine coordination with defined human authority, not automated clinical judgment or discipline.
01
Report
Worker confirms the absence.
02
Locate
System finds the facility, unit, role, and shift.
03
Validate
Census, acuity, skill mix, credentials, rest, and policy rules run.
04
Reach
Full-time, then part-time and per-diem pools receive approved outreach.
05
Resolve
Qualified coverage is confirmed and arrival follow-up begins.
06
Escalate
Unresolved exceptions reach accountable leadership.
LTC planning calculator
Calculate the cost represented by your staffing operation.
Separate coordination costs from overtime and agency spending, then choose the portion you believe better staffing could realistically address.
Monthly spend represented
$64,800
Annual spend represented
$777,600
Selected planning opportunity
$237,600
Illustrative planning tool only. Results depend on the information entered, implementation, workflows, and authorized automation. This tool does not guarantee savings, staffing changes, or operational outcomes.
LTC plans
24/7 staffing automation priced per facility.
Final scope depends on facilities, beds, units, connectors, third-party fees and implementation requirements. Enterprise requires five facilities.
LTC Command
Single facility$1,799 / facility / month
$5,000 implementation · annual billing saves 10%
For a facility that wants structured scheduling, unit coverage, call-out workflows, and manager-approved recommendations using configured or imported operating data.
- Facility and unit staffing model
- RN/LPN/CNA coverage workflows
- Recommendation and approval mode
- Core command view and audit history
LTC Autopilot
Expanded automation$2,200 / facility / month
$7,500 implementation · annual billing saves 10%
For facilities ready to authorize routine coverage actions after every qualification, rest, overtime, unit, and approval rule passes.
- Everything in Command
- 24/7 automated outreach
- Controlled routine assignment
- Exception-only escalation
LTC Enterprise
5+ facilities$1,999 / facility / month
$5,900 implementation · annual billing saves 10%
For multi-facility operators that need shared governance, facility-specific rules, integration planning, and regional command visibility.
- Multi-facility command
- Enterprise governance
- Facility policy overlays
- Dedicated rollout planning
Design-partner implementation
Define the facility model, validate decisions, then automate deliberately.
01 · Model
Document facilities, units, roles, coverage requirements, current systems, escalation paths, and decision authority.
02 · Validate
Test source data, hard eligibility rules, recommendations, outreach, and exceptions against real scenarios.
03 · Launch
Begin with command visibility or approval mode, then expand to defined routine workflows when authorized.
Pro KPO LTC discovery
Bring your real staffing model to the design table.
Tell us how your facilities are structured, what system is authoritative, where coverage breaks down, and what leadership wants to see or automate.
Facilities, beds, units, and service lines
Current EHR and workforce systems
Role, credential, and orientation requirements
Call-out, replacement, and escalation process
Overtime, agency staffing, and success measures
Tell us what your organization needs
Your request goes directly to the secure Pro KPO platform-admin inbox.
LTC design-partner program
Build the operating model around your facilities—not a generic demo.
Open the verified product demo first. If the model fits, we will qualify your facilities, systems, data, governance, and workflow requirements before creating access.